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Approach

February 2nd, 2017 Comments off

How I work

What’s it like to work with Stuart Reid?
Here I’ll tell you the kind of results my clients achieve, and I’ll also give you a sense of my guiding beliefs, my approach to working with clients, and how I’m different to most organisation change consultants.

 The results you can expect from working with me

We develop a strategy together that drives your business forward. This is a strategy that cuts through the noise, and gets right to the heart of your business. You get the right people involved in the process, so it’s based on solid information. Crucially, it is a strategy that all of your people can remember – not a document that gathers dust on a shelf. So it guides every decision in your business – big or small.

You have a leadership team that works like a team. Team members participate more actively, conflict is more productive and results come with a lot less struggle and effort. Team meetings are focused and lead to clear decisions – and team members follow through on them. Your key leaders share resources and collaborate across their functions, instead of acting like independent barons.

You transform how your leaders lead change and engage their teams. Your leaders now feel confident and skilled in influencing others. They know how to listen and they are confident in holding difficult conversations. Your people understand why your business is changing, and their part in it. And they get involved, and make the change work by contributing their unique knowledge and their energy.

You finally make progress on those business problems that just wouldn’t go away. Your customer service team and your sales team are suddenly working together instead of complaining about each other, and sales take off. You find new ways to cut costs in the business without harming quality. Your workplace starts to feel like a good place to be, instead of a place you dread going to on a Monday morning. Things just start to click into place.

You road-test your thinking and your ideas before exposing them to others. You sharpen up your thinking by talking things through. You gain new insights by thinking out loud. And you can rehearse and strengthen your arguments before you take them into a high-stakes meeting. You feel safe because you’re working with someone whose only interest is to help you develop your very best thinking.

You find out what’s really going on in your business – before it’s too late. You no longer find yourself blind-sided by problems that ‘come from nowhere’. Now you see them coming: your people warn you about them while you still have time to act. So you spend less time fire-fighting and more time on your strategic role as a leader. Your Board members have more confidence in you, and you feel less stressed and more in control.

My guiding beliefs and values

I am always working to develop my knowledge and skills. I am constantly reading books and blog posts on business, psychology, communication, organisation change and innovation. I set up a ‘Business Book Club’ in my home town just so I could find other people to talk to about the books I was reading! The benefit for my clients is that I read all these books – so they don’t have to.

It’s important to me to have autonomy, and to make informed choices about the things that matter to me. I extend the same courtesy to those I work with. I will provide you and your colleagues with my views, my knowledge and my experience, but I will never forget that the choice about what action you will take lies with you. No one can be forced to change.

I believe that everyone has something of value to share and that most people genuinely want to make a contribution. So in my work on organisational change, I involve as many people as possible who will be directly affected: they all have knowledge and views that matter. This includes employees at all levels in the organisation, and often includes partners, suppliers and customers.

Organisations can and should be great places to work. Your organisation exists in order to make a profit, or to provide a public service. But if your employees dread coming to work every day because of the way the business is managed, you’re going to have serious productivity problems. Most of us spend a large part of our lives at work. A workplace should be a fulfilling and satisfying place, where human beings can bring the best of themselves to work, and develop as people.

 My approach

I’ll really get to know you and your business. When I work with any new client, I will invest time up front in getting to know your business and your people. I will typically have one-to-one conversations with a range of different employees at different levels in the organisation. You will always find me well prepared for any meeting or event that I attend.

My work is tailored to your specific needs. No two organisations are exactly the same, and one size does not fit all. So I will develop a plan that meets your unique needs.

I help you have more honest conversations. Failing to address workplace conflict, poor performance or other issues creates a dishonest culture that blocks change. Crucial conversations are avoided. The elephants in the room just pile up. These issues are avoided for a reason – they are difficult to talk about, and can make people anxious and embarrassed. I create the conditions where an honest conversation can happen – sometimes for the first time ever. That’s when change can suddenly be unlocked. And the sense of relief is palpable.

I will be there when you need me – and only when you need me. It’s important to me to work with a small number of different clients each year – typically around 3 or 4. And I normally work part-time with no more than one or two clients at any one time. I enjoy the variety, and I learn more this way: so I can bring my learning to bear with more clients. I will be there when you need me to keep a project moving forward, but I won’t be a full-time permanent fixture in your business.

What makes me different

I work with the reality of change, not an abstract model. Many consultants who work in organisation change will offer you a simple five-step or seven-step process for changing your organisation. I don’t do that, because in my experience it doesn’t work. You don’t change how people think and behave by following a flow chart.

I support you through the messy business of real change in a busy organisation. Sometimes you take two steps forward and one step back. You try things out (some of which will work and some won’t). You often realise that the change you really need is different to the one you thought you needed. This is normal – and I help you to accept that, and keep going.

I believe that organisations change one conversation at a time. This is a key feature of how I work. Fundamental change comes about because of a series of conversations over time, which lead to changes in mindsets, beliefs and behaviours. When enough people change how they behave, the culture starts to shift. These conversations for change can be one-to-one, they can happen in small teams, or in company-wide meetings. If you want to change your organisation, you need to change the quality and content of the conversations that are taking place there.

 

Come with me to Istanbul!

June 23rd, 2011 No comments

Come with me to Istanbul!

ImprovI’m running a workshop on ‘Improvisation for facilitators’, as part of the  International Association of Facilitators Europe Conference 2011. The workshop will run from 9:30am – 4:30pm on Thursday 13 October 2011, in a conference venue in central Istanbul.

The skills that improvisers use to create scenes and stories can also be used by facilitators to bring their work to life. This workshop uses improvisation games from the world of theatre to help you relax more when working in the moment with your clients, connect more quickly with the groups you work with, and actually enjoy re-writing your plans on the spur of the moment!

You need no performance skills for this workshop – it is suitable for absolute beginners. You can relax as you are guided through a selection of specially chosen improvisation games and exercises.

The workshop will be limited to a maximum of 12 participants, so book now to guarantee your place. An early bird rate of €165 is available for bookings made before 31 July 2011. Bookings after that date will be at the rate of €200. Further details – and a booking form to secure your place – are available on a dedicated page on my website [edit: link removed as closing date has passed].

How amazing is your workplace?

November 5th, 2010 7 comments

Fun at work?

Fun at work?

I work for myself. And I have a great boss – most requests for training get approved, I work flexible hours, and if I really don’t want to take on a particular job, I don’t have to. I get pretty much anything I ask for from my boss.

However generous my boss is, I realised the other day that he may not be doing everything he can to help me do my Great Work. Because I am not asking for everything I need. In particular, I don’t (yet) have a workplace that really supports me in doing the best work I can. (I was inspired to think about this by hearing a reference to “the most fun workplace in human history”.*)

My best ever chance to have the most fun workplace in human history is right now – when I am my own boss, and I work mainly from home. Who else in my life is going to be so motivated to give me everything I need and want to get my work done?

So what would I ask for if I could have anything I want to support me in doing my Great Work? Here are some things I thought of:

  • an uncluttered, calm and tasteful work environment – nice pictures on the walls;
  • great coffee, available on demand;
  • someone to do all the Good Work for me that has to be done, but which is not my Great Work (including sales and marketing, bookkeeping and financial planning);
  • membership of a gym to help me keep in shape; and
  • an in-house café serving healthy, tasty food.

And then I asked myself how much of this can I have right away. So in the past few weeks I have:

  • de-cluttered my house and my home office, selling/donating/recycling/binning things I no longer need or want;
  • hung up the on my walls the pictures that were in my storage cupboard for so long that I had forgotten they were there;
  • bought, installed and filled the furniture and storage I need so that I now have a place for everything and everything in its place;
  • got back to inbox zero on a daily basis, and am working now on emptying my physical in-tray;
  • got back into exercising twice a day (at home rather than in a gym);
  • taken the time to cook a proper lunch a couple of times a week;
  • invested in a coffee maker that makes a thermos jug of coffee in one go – so I can take it up to my study when I start work in the morning, and avoid having to pop down to make a fresh cup every half-hour or so;
  • researched local book-keeping services;
  • started using an ironing service on an occasional basis to free up time for me when I am busy.

All of these are things I could have done at any time in the past 6 months, but because I stopped noticing the environment I was working in, they either never occurred to me, or didn’t seem to be priorities.

So I’ve also made a note in my ‘to do’ list to review my work environment again at the start of next year. I wonder what small things I’ll notice then that will improve my working environment straight away?

Whether you work for yourself or for someone else, what one thing could you do this week that would help you have the most amazing workplace possible? Leave me a comment below to let me know; I’d love to hear your thoughts.

* The phrase comes from Joy at Work: A Revolutionary Approach to Fun on the Job [Amazon associate link] by Dennis W Bakke. I heard the book’s publisher Mark Pearson use the phrase in a podcast interview with Michael Bungay Stanier.

** The photograph at the top is from Flickr.com, reproduced under a Creative Commons Licence.

Categories: Change Tags: , , ,

Security is a harmful illusion

November 22nd, 2009 No comments

Security is not just an illusion, but it’s a harmful one, according to Eve Ensler in the video below. This way of seeing the world has links to the way in which good improvisers make themselves vulnerable on stage.

Security is a harmful illusion

Eve Ensler makes her argument at the very beginning and very end of the video, and in the middle tells some stories to illustrate what she is saying. At one point she says:

we all die, we all get old, we all get sick, people leave us…and that’s actually the good news! Unless your whole life is about being secure

If what you want is to be absolutely secure, anything that might affect you or change you becomes a threat. So your time becomes focused on protecting yourself. You insulate yourself and isolate yourself – the only way I can absolutely prevent my relationship with you going bad is not to have a relationship with you in the first place.

And Eve Ensler points out that this just makes us less secure, as we are less connected to people and the world around us. So she argues that we should actually make ourselves less secure – we should “hunger for connection not power.”

Be changed

One of the basic guidelines that improvisers follow is to allow themselves to be changed – they allow themselves to respond to what is happening around them on the stage. This is not as easy or as obvious as it sounds.

Keith Johnstone is one of the founding fathers of improvisation. He recently returned to the UK to run an improvisation workshop, which I was lucky enough to attend. Keith explained in the workshop how as a theatre director in the 1950s he was puzzled by the way in which some plays had a lot of ‘stuff’ happening – war, death, torture – but he was left feeling unmoved. And in other plays not much ‘happened’, but he found himself emotionally affected by what he saw on stage.

Keith realised that the key difference between these types of plays was whether one character was changed by another. This is what ‘action’ is and it is what drives a story. So improvisers need to actually care about what is happening on stage, engage with it and be changed. It is easier to try to drive a scene in the direction you want it to go – towards the funny conclusion you can see in your mind’s eye for example – than to surrender to someone else’s idea and go with that. That involves being vulnerable and giving up some control. But scenes where two improvisers are fighting for control, with neither being changed by the other, are dead scenes for an audience – there is no development and no action. What audiences love to see is the improvisers taking risks, going with an idea and exploring it, committing to it.

So if our lives are going to have a story, to have some action, to go somewhere, then we need to allow ourselves to be changed by others. That is how we can make a real connection with someone else. And if Eve Ensler is right, this is more likely to give us what we need and want than pursuing the illusion of security.

The ripple effect

October 30th, 2009 No comments

Poncho wearer jumping for joy

The joy of ponchos...

As facilitators, trainers or coaches, we sometimes know that we have made a positive difference to the people we have worked with. But we can also have positive effects which we have no idea about – what we do can have a ripple effect that can continue long after we have packed up and gone home.

At September’s European conference of the International Association of Facilitators I attended a session run by a lively fellow facilitator from Spain, Sonsoles Morales in the main lecture theatre. During her session, she shared a very effective ice-breaker that had a much bigger effect on me than I had expected.

I’m putting on my poncho…

Sonsoles invited the 25 or so people in her workshop to take a piece of flipchart paper each, and a marker pen. She then asked us to fold the flipchart paper in half, and position the paper so that the fold was at the top. Using the marker pen, we each then wrote something on the front of the flipchart that we felt best described ourselves. Some people chose to write keywords, some wrote sentences. I chose to draw some pictures that showed different parts of my life.

We then tore a half-moon-shaped hole in the top folded edge of the flipchart, creating our very own personalised ponchos.

My poncho from the front

My poncho from the front

Sonsoles led us outside into a garden area in bright autumn sunshine. I put on my poncho for the first time, wearing what I had written at the front, and wondered a little nervously what would come next.

What do you see?

Unexpectedly, Sonsoles asked us not to focus on what other people had written on the front of their ponchos, but instead to walk around the group, find people we did not know, and just look at them as people. We were then to walk behind them, and write briefly on the back of the poncho something that had struck us about the person we had just looked at – their physical appearance, or how they seemed to us as people. Sonsoles encouraged us to seek out people who did not have much written on their backs, and write a few words.

As the exercise went on, I became very curious about what other people had written on my back. I was also aware that I didn’t really know who in the group had written on my poncho – most of my attention was on the people I was looking at, rather than the people who were looking at me.

Once everyone had some comments on their ponchos, Sonsoles led us back inside. Only then were we allowed to remove the ponchos and turn them over to reveal what the strangers we had met thought about us.

Our survey said…

My poncho from the back

My poncho from the back

The words written on my back were very simple and straightforward, including:

  • Fun
  • Nice Beard
  • Funny
  • Library & books
  • Beautiful eyes
  • Love your drawing

I was surprised to find tears coming to my eyes as I read the words on the back of my poncho. A group of complete strangers had chosen to say nice things to me – someone they barely knew. I realised how rare it is for us to give or receive heartfelt, simple compliments to people we do not already know well.

For myself, I know it is much easier and safer for me to keep barriers up in a social situation where I am among people I don’t know, to manage my own anxiety. Opening up and being direct makes me feel uncomfortable and vulnerable – it raises the risk of being ignored, misunderstood or rejected. I can avoid that risk by playing safe, and not giving away what I am thinking or feeling. But having experienced how it feels to receive a heartfelt compliment has made me more willing to take the first step of paying those compliments to others.

The ripple effect

So what effect has this had on me?

One immediate effect was that I decided to give some positive feedback to a fellow facilitator at the conference who had deeply impressed me the previous day. And I have blogged about the conversation this led to, which has stayed with me since.

A second effect was a more general one – to make more of an effort to tell people what I like about them – strangers I talk to, friends and family, shop assistants, anyone I come into contact with. This effect has faded a bit since the conference – I’ve slipped back to my self-protecting old ways – but writing about it today has brought it back to the front of my mind.

Using this activity as an icebreaker

The effect the activity had on me was not one that Sonsoles could have predicted, and it will not have this effect on everyone. Nevertheless, one reason the activity works is because it does encourage people to be direct with each other in a way that builds trust. It would work particularly well for a group that does not know each other very well to start with, and could accelerate the process of getting to know each other.

Sonsoles also added a further step to the exercise, which I left out of the description above. After writing on each other’s backs, we walked around as a group again, but this time looking at the front of our colleagues’ ponchos for connections and similarities. Some of the other comments on the back of my poncho – about having two sons, and having a link to Scotland – were the result of similarities I found to other members of the group. This makes use of what is on the front of the poncho, and helps build connections between individuals in the group.

About

October 9th, 2009 Comments off

Stuart Reid

Hello. I’m glad you found me.

My name is Stuart Reid. I help leaders achieve positive lasting change in behaviour: for themselves, their teams and their organisations.  I believe that change happens one conversation at a time.

The focus of all my work is the people side of change: I work with human beings when they are being human at work. I spend a lot of my time helping managers and leaders have the key conversations they really need to have – with themselves, with their colleagues and with the people who work for them.

I help people to notice and pay attention to what is really going on in the here and now, because that is when change happens.

I am based in the Midlands in England, and work throughout the UK, continental Europe and beyond (I have run workshops in Sweden, Denmark, Finland and South Korea).

In practice my work involves:

  • developing leadership teams;
  • supporting change and transformation initiatives;
  • facilitating large group events; and
  • coaching individual leaders and managers

Developing leadership teams

I work with leadership teams at board level and elsewhere in organisations. I help those teams to clarify their purpose, reflect on how effectively they work and communicate together and make decisions, and review the impact they have on the wider organisation.

Supporting change and transformation initiatives

I help leaders and managers to try out light-touch ways of building greater capacity for change in their organisations. This includes disturbing established habits and patterns of behaviour, introducing novelty, granting permission to experiment and innovate and creating new connections inside and outside an organisation. For me, change is a natural, creative and on-going process in organisations: it happens all the time. It can’t be stopped and can’t really be ‘managed’ or controlled.  I help leaders to keep their nerve when they’re not in control.

Facilitating large group events

I have a particular skill in designing and facilitating large group events. These events can include strategy development awaydays, team-building, post-project reviews and project launch events. I use a range of methods, including Open Space, Appreciative Inquiry, knowledge cafes and more.

Coaching individual leaders and their teams

I provide coaching support to individual leaders one-to-one and their teams as a group, sometimes in combination with developing leadership teams and supporting strategic change. I help leaders to face head-on the issues they find themselves avoiding, and help them to slow down, notice more, and support them in making adjustments to the way they work with other people. People I coach feel well listened to, find me very curious about their perspective and their situation, and get a lot of support from me in trying out new ways of working and behaving.

Recent work

  • Facilitating awaydays for the Permanent Secretary and top team of a central Government department to build the team and help them to develop new ways of working.
  • Designing and facilitating an awayday for a senior leadership team to launch a review of their three-year strategy.
  • Running workshops with staff at all levels – managers, consultants, nurses and porters –  in three London hospitals to embed new values and new ways of working.
  • Working with the management board of a local charity to create a new three-year strategy.

A bit more about me

I have an MSc in Organisational Change at Ashridge Business School. This brought new ideas and approaches into my work, including Gestalt psychology, complexity theory and relational working.

Before running my own consultancy, I worked for twelve years at the Audit Commission, initially in policy and research roles before moving into senior management. In my time there I was personally involved in the merger and de-merger of departments, the launch of new products and services, and coping both with fast growth and with rapid budget cuts. I worked closely with the Chief Executive and Managing Directors on change projects and strategy development. My final three years at the Commission were spent as an internal consultant.

Before working at the Audit Commission I worked in a range of policy and research roles, mainly in the public sector. Prior to that I did some post-graduate study in political philosophy at the University of Arizona, and spent some time as a trainee auditor. My first degree was in Philosophy, Politics & Economics at Oxford University (2:1).

I play bridge, read voraciously, and go geocaching with my children aged 14 and 11. I am learning how to perform magic with playing cards. I avoid gardening.